A&H NexusWorks ("we," "us," or "our") operates the Snoop, A Messenger mobile application and website (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using the Service, you agree to the practices described here.

1. Information We Collect

Account Information

When you create an account, we collect your email address and a hashed password. Account authentication is handled by Clerk, Inc. We do not store your raw password.

Subscription and Payment Information

Subscription purchases made on our website are processed by Stripe, Inc. We do not store credit card numbers or full payment details on our servers. Stripe provides us with a subscription status (plan tier) and subscription ID so we can unlock the appropriate content in the app.

Usage Data

We collect limited usage data to operate the Service, including:

• Lesson progress (which lessons you have completed)
• Session tokens for maintaining your signed-in state
• Rate-limit counters (to enforce fair-use quotas on AI chat)
• Login attempt logs (to protect your account from brute-force attacks)

AI Chat Input

When you use the "Ask Snoop" feature, your messages are transmitted to Anthropic, Inc. (Claude AI) for processing. Please do not share sensitive personal information in AI chat messages. Anthropic's own privacy policy governs how your input is handled on their infrastructure.

Text-to-Speech Audio

Lesson text and Paleo-Hebrew pronunciations are sent to Google Cloud Text-to-Speech to generate audio. This text is not stored by us beyond the duration of the API call. Google's privacy policy governs how that data is handled.

Device and Technical Data

We may collect standard technical information such as device type, operating system version, and app version for the purpose of diagnosing crashes and improving compatibility. We do not collect precise GPS location.

2. How We Use Your Information

• To authenticate you and maintain your account
• To deliver the content your subscription tier permits
• To process and respond to AI chat queries
• To generate audio playback for lessons and letters
• To enforce rate limits and prevent abuse
• To send transactional emails (account creation, password reset) via Resend
• To improve the Service based on aggregate usage patterns

We do not sell your personal information to third parties.

3. Data Storage and Security

Your account and content data are stored on a secured Amazon Web Services (AWS) EC2 server located in the United States. Data is stored in an SQLite database that is not publicly accessible. We use hashed session tokens, prepared SQL statements, and enforced CORS policies to protect your data. Sensitive paths (database files, configuration files) are blocked from public access at the web server level.

While we take reasonable security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

The Service integrates the following third-party providers:

• Clerk, Inc. — Authentication and user management (clerk.com/privacy)
• Stripe, Inc. — Payment processing (stripe.com/privacy)
• Anthropic, PBC — AI chat (Claude) (anthropic.com/privacy)
• Google Cloud — Text-to-Speech API (policies.google.com/privacy)
• Amazon Web Services — Server hosting and CDN (aws.amazon.com/privacy)
• Vercel, Inc. — Web application hosting (vercel.com/legal/privacy-policy)
• Resend — Transactional email (resend.com/legal/privacy-policy)

5. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of transactional emails (other than essential account communications)

To exercise these rights, contact us at the address below. We will respond within 30 days.

7. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law or needed to resolve a dispute.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date below and, for material changes, notify you by email or by a notice in the app. Continued use of the Service after changes become effective constitutes your acceptance of the updated policy.

9. Contact Us

Last Updated: June 14, 2026